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To minimize Covid-19 infection risks to passengers, as mandatory under protocols announced by the central government, Indira Gandhi International Airport will offer the first-of-its-kind contactless food orders when operations resume on May 25.
The airport will partner HOI, an app that helps travellers navigate airports, to safely order and pick up meals before the flights. Contactless food ordering and payment services are unique features of the HOI app. It promises to provide the enhanced safety features necessary while traveling during the pandemic.
Officials said that carrying food from home could lead to tedious check processes at a time when the passengers’ focus should be to catch flights on time. The HOI app is helpful, therefore, in identifying food outlets at the terminal for orders via smartphones. Payments too can be similarly processed. It will optimise the travellers’ wait times at the food courts because orders and payments can be done before the passenger reaches the airport.
Officials said that passengers can download the app on their Android or iOS device, sign up and add their flight details. For contactless orders, passengers have to scan the QR codes at the outlets or directly go to the app’s web catalogue, add their choice of meals to the cart, pay online and pick up their order. The user can choose either the eat-in option or collect-at-outlet alternative for their meals. The same model is being installed at the Hyderabad airport too.